Personal service is at the core of our support offerings. No automated telephone menus to navigate, no getting placed in a queue. Just email or call our dedicated helpdesk, who are able to resolve seven out of ten issues straight away. And if they can’t help immediately, they’ll get the appropriate person to get in touch with you well within the boundaries of your service level agreement. As one customer put it “What I like is that I can pick up the phone and speak to someone who knows me and knows my solution.”

It makes sense to have a trusted Microsoft SharePoint expert to call on when you require a bit of extra help, want to do something new, or need to address a technical issue. PointBeyond can create a low cost support package that is right for you.

You don’t just have to use support to deal with problems. Here are just some of the questions we can help you address under a support agreement:

• Have I set up my SharePoint site in the right way?
• Am I using the features of SharePoint appropriately?
• How do I get my users trained on the solution?
• Why am I getting problems with SharePoint?
• How do I extend the capability of my SharePoint solution?
• Are my backup and disaster recovery plans are satisfactory?
• What should I do next with my SharePoint solution?
• How do I brand my SharePoint platform?
• Should I consider upgrading to SharePoint 2010?

Our customers tell us that it helps immensely having someone that understands their business and technical set up at the end of a line. Both working hours and 24x7 support available. Give us a call if you’d like to know more.

SharePoint is a sophisticated solution and it makes sense to train your users in how to use and manage it. Employees who have been trained in SharePoint make fewer mistakes, are more embracing of change, and are more productive.

PointBeyond offers a variety of training courses. We offer competitively priced, tailored courses that are delivered by qualified SharePoint experts who have real life experience of using the technology.

There are three types of training course that PointBeyond offers:

Administrator training – this is targeted at people who want to run and maintain SharePoint at an administrator level

Power user training – this course is for non-technical users that want to actively manage SharePoint sites. We cover all the self-service aspects of managing a SharePoint site in terms that a business person can understand

End user training – we teach non-technical people how to use a SharePoint site as part of their job

PointBeyond has been delivering training courses in SharePoint since 2001. We have helped numerous companies take full advantage of its capabilities. For more information, prices and full course agendas, please Contact us.