Real world processes have a habit of being unpredictable. Traditional BPM solutions work well with formal, structured processes, yet frequently struggle to cope with more challenging, real world scenarios. By contrast, using SharePoint to deliver applications underpinned by K2’s case management framework allows you to manage all related information in one place, throughout the lifecycle of the case and as information becomes available.

K2’s case management framework is deeply integrated with SharePoint and handles integration, task scheduling, routing, approvals, and comments for each case. At every step, rules and policies prevent errors, further streamlining the process. At the same time, a complete audit trail is kept on all activity along with full reporting capabilities.

SharePoint case management applications are used to manage a wide range of processes — opening new accounts, complaints management, time and resource tracking, claims handling, information requests, HR processes and many more.

By implementing SharePoint case management applications, PointBeyond’s customers have already been able to realise the following benefits:

• Maximise efficiency – streamline operations, reduce errors and improve service
• Reduce costs – Minimise development, integration, training and operational costs
• Accelerate deployment – Implement solutions quickly using out-of-the-box functionality and intuitive tools
• Improve flexibility and agility – processes can be easily amended when the business needs change
• Enable improved visibility and reporting – Maintain a complete audit trail for all activity complete with full reporting capabilities
• Leverage familiarity - give users the tools that they are already comfortable working with

By choosing to develop your case management application on SharePoint you gain technology that is a platform for future development, is scalable to meet changing demands, highly secure and integrates smoothly with other applications.