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Sales and Refund Policy
Please read these policies carefully as they will give you important information about your rights and obligations as our customer concerning any purchase you make through us.
Sales to End Users Only
With the exception of participants in our reseller programme, PointBeyond sells software products to end user customers only. You may not purchase for resale. PointBeyond reserves the right to refuse or cancel your order if we suspects you are purchasing for resale.
Payment Methods
PointBeyond allows you to make your purchases using any of the payment methods:
- Debit or Credit Card: Visa, MasterCard, Discover or Amex
- PayPal
- Wire Transfer: Please contact us at to find out more details
Electronic Software Downloads
Immediately after the checkout process, once your Debit or Credit card has been authorised, or your PayPal transaction completed, PointBeyond will email you a link and a licence key so you can begin downloading your software.
Prices and Taxes
All prices are quoted in UK Pound Sterling. PointBeyond reserves the right to change prices for products displayed on its website at any time.
PointBeyond will charge VAT tax for downloaded software purchased by UK customers. No sales tax will be added for non-UK based customers. It is the responsibility of non-UK customers to account for and settle any relevant sales taxes locally.
Software Licenses
Your use of PointBeyond-branded software is on the terms of the license in effect for software at the time of purchase. You will be asked to agree to the terms of the applicable license at the time that you install the software.
You may review an example of PointBeyond’s license by clicking the link below. Please be aware, however, that your purchase is subject to the particular license that accompanies the software and you must agree to the terms and conditions of that license when you install the software. That license may differ from the licence you can review here. Be certain to read the applicable license carefully before you install the software.
Example End User License Agreement
Customer Services
If you would like to contact our Customer Services team, you can do this in the following ways:
Technical Support
The Install Guide you will have received as part of your product download outlines the platforms supported that our software will run on.
However if you are unable to get our software up and running on your platform or server that we specifically confirm are supported in the first 10 days after purchasing the software then please contact our Technical Support Team in the following ways:
- By phone: Call us on +44 (0)20 7558 8340. We can assist you between 9am and 7pm GMT time on UK business working days
- By email: Contact at any time. We will respond to you no later than 24 hours after receiving your email
We will take all reasonable steps to get our software to work on your server.
Refund Policy
In the unusual event that a product is found to be defective or the product description misrepresents the product you can contact us for a refund. Issuing refunds is at the discretion of the PointBeyond management subject to the following policy guidelines.
Defective Software Products
In case you find a problem with our software that renders it defective, you must first notify PointBeyond’s Technical Support Team of a problem within 10 business days of your original purchase date.
Any request for a refund may be approved only after the customer has worked with the PointBeyond Technical Support Team to fix the problem and there is evidence that the case merits a refund as no satisfactory solution has been achieved within 20 business days of PointBeyond being notified of the problem.
Refunds are available to those customers who brought the issue to PointBeyond’s attention no later than the required 10 business day period as long as PointBeyond has confirmed that it has been unable to resolve it within 20 business days after that.
The request for the refund cannot be approved if problems are notified to us after the 10 business day period post the purchase elapses.
To apply for a refund, you can write to Customer Services at the address provided above within 10 business days (as postmarked) of PointBeyond confirming that it has been unable to resolve the problem within the 20 day window. You should also email us the electronic sales receipt pertaining to your original purchase to .
Product Description Misrepresents the Product
In the extremely unlikely event that a customer believes that the software product description misrepresents the product, you can apply for a refund in writing by contacting us at our Customer Services Address as referenced above, as well as emailing us at at the same time notifying us of the problem and providing us with the electronic sales receipt you will have received at the time of the purchase.
The application for a refund must be postmarked no later than 10 business days after the initial purchase transaction has been completed.
Post issue of a refund
If a refund is approved by PointBeyond and issued to you, you as the Buyer are responsible for destroying (uninstalling) all copies including backup copies of the software you may have made or stored in any place, as well as removing the software from any computers or storage devices owned or controlled by you. You are also required to confirm to us in writing that you have destroyed, uninstalled or removed the software from your servers or computers, by writing to the following address:
Customer Services
PointBeyond Ltd
2nd Floor, 145-157 St John Street
London
EC1V 4PY
United Kingdom
In either case, under no circumstances you are allowed to re-distribute the product purchased from us whether you believe it to be defective, or misrepresented by its description. All related media and manuals should be returned to the Return Centre via traceable means (e.g. via Royal Mail, UPS, or Fedex) to the Customer Services address as referenced above.
If your request for a refund is confirmed, a credit will be processed to your account within 5 to 10 business days following confirmation of eligibility. If you have any questions concerning this policy, please contact us.
Jurisdiction
In case of a dispute pertaining to the purchase of our software, the applicable jurisdiction will be English law.
Policy Changes
We reserve the right to modify our Sales and Refund Policy at our discretion or against any customer who is believed to be abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Sales and Refund Policy on the PointBeyond website. You agree to periodically review our website, including the current version of our Sales and Refund Policy.
